Refund policy

Return & Exchange Policy

At Lumivura, we are committed to providing high-quality products and outstanding customer service. If you're not completely satisfied with your purchase, we're here to help.

For any return or exchange request, please contact us at support@lumivura.com.

1. Returns & Exchanges

You may request a return or exchange within 30 days of receiving your order.

To be eligible, items must:

  • Be unused and in their original condition
  • Be returned with all original packaging and accessories
  • Not be damaged due to misuse or improper handling

Returns requested after 30 days cannot be accepted.

2. How to Request a Return or Exchange

To start a return or exchange:

  1. Email us at support@lumivura.com.
  2. Include:
    • Your order number
    • The item(s) you wish to return or exchange
    • The reason for your request
  3. Our customer support team will review your request and provide return instructions and the return address.
  4. Carefully package the item and include your order number inside the package.
  5. Ship the package using the carrier of your choice.

Unless the item is defective or we made an error, customers are responsible for return shipping costs.

3. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are processed within 2 business days.
  • Refunds will be issued to the original payment method used during purchase.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at:

support@lumivura.com

Please include:

  • Your order number
  • Photos of the product
  • A brief description of the issue

If the issue is confirmed, we will cover the return shipping costs and offer either:

  • A replacement
  • A full refund
  • An exchange

5. Non-Returnable Items

The following items cannot be returned:

  • Products damaged by misuse
  • Items returned after the 30-day return period
  • Products missing original packaging or accessories

6. Contact Us

If you have any questions regarding our Return & Exchange Policy or need assistance with a return, please contact us:

Lumivura
Email: support@lumivura.com

At Lumivura, customer satisfaction is our top priority. We appreciate your trust and are committed to resolving any issues quickly, fairly, and professionally. Thank you for shopping with us.